At Aloffy, customer satisfaction and product quality are important to us. Since our products are food items, returns may be subject to specific conditions for hygiene and safety reasons.

We generally do not accept returns of opened or used food products. However, if you receive a product that is damaged, incorrect, defective, or appears to have been tampered with during delivery, please contact us as soon as possible.

To request a return, replacement, or refund, customers may be required to provide their order details along with clear photographs or videos showing the issue. Our team will review the request and determine the appropriate resolution.

If a refund is approved, it will generally be processed through the original payment method, subject to applicable payment processing timelines.

If the wrong product has been delivered or the product is damaged during transit, Aloffy may offer a replacement or refund, depending on the circumstances and product availability.

Refunds may not be provided for issues caused by incorrect shipping information, improper storage after delivery, or normal product characteristics.

We recommend checking your order promptly after delivery and contacting us without unnecessary delay if there is any issue.

For return or refund assistance, contact aloffydryfruits@gmail.com or 9990818703 with your order details.